Guide: Help & Support

The Help & Support category is the place to get help using Awalproject platforms.

Before posting

  1. Check the FAQ — your question may already have an answer
  2. Search existing topics
  3. Specify your problem: which platform, which browser, what error message?

How to ask a good question?

  • Clear title: summarize the problem in one sentence
  • Description: describe the steps to reproduce the problem
  • Screenshots: add images if possible
  • Environment: specify browser, device, language

Types of requests

  • Login issues (Keycloak / Awalproject account)
  • Bugs on a platform
  • Questions about how a feature works
  • Display or compatibility issues